POLICIES & RESCHEDULING
This outlines the financial terms and scheduling expectations for all sessions with LOWNRO Studios. These policies ensure a fair and respectful booking system for both the Client and the Studio.
By booking, the Client acknowledges and agrees to the terms below.
Deposit Requirements
A 30% non-refundable deposit is required to secure a booking.
✔ Deposit must be paid within 24 hours of receiving the invoice
✔ Without deposit, the date/time remains open to other clients
✔ Deposit is applied toward the final balance
*Deposits are not refundable under any client cancellation circumstances.
Accepted Payment Methods
Payments may be made via:
E-Transfer
Cash
*Cash payments must be discussed and approved in advance.
Remaining Balance
The remaining balance must be paid:
➡️ No later than the day before the scheduled session
Failure to complete payment may result in:
Session cancellation
Loss of deposit
New deposit required to rebook
*Payment must be completed in full before any session begins.
What is your cancellation policy?
Deposits are non-refundable.
Rescheduling is allowed once with 72+ hours notice.
Cancellations within 24 hours may require a new deposit to rebook.
Full policy is outlined in your contract and onboarding documents.
Studio-Initiated Cancellation
If LOWNRO Studios must cancel for reasons beyond control, the Client may choose:
• A full refund
or
• A rescheduled session at no additional cost
No further compensation or damages will be owed.
Can I reschedule?
Yes — with advance notice.
Last-minute reschedules may require a new deposit depending on timing.
Weather, Illness & Unforeseen Events
If a session must be postponed due to:
• Severe weather
• Client illness
• Unsafe conditions
• Emergency scenarios
*The session will be rescheduled to the next mutually available date.
The deposit remains applied — not refunded.
Chargebacks & Disputes
*Chargebacks submitted without prior communication will be treated as breach of contract.
Clients agree to contact the Studio first to resolve any concerns professionally.
How do I book a session?
Simply fill out the inquiry form or send us a message.
We’ll follow up with availability and the best package based on your needs.
A 30% deposit is required to secure a date.
Do I need to know how to pose?
No — you don’t need to perform or worry about what to do.
We guide posing, expression, and movement so everything feels natural and intentional.
What should I wear?
After booking, you’ll receive a full Styling & Wardrobe Guide with suggestions, examples, and colour palette recommendations.
If you’d like help deciding, send us photos of your outfit options and we’ll guide you.
What happens if I'm late?
Sessions run based on the scheduled time.
Late arrivals reduce shooting time and do not extend the session unless extra time is purchased.
At 30+ minutes late, the session may be cancelled and treated as a no-show.
Do you offer previews?
Preview delivery depends on the package.
If your session includes it, you’ll receive a small selection before the final delivery.
Do you provide RAW files?
RAW files are not included, but can be purchased with a separate licensing fee.
We do not release unedited RAW video footage.
Can I post my photos on social media?
Yes — personal use is included.
Credit is appreciated but not required:
📷 @lownro (Instagram)
What if I’m nervous or awkward in front of the camera?
You’re not alone — most people feel that way.
Our approach is calming, guided, and focused on helping you feel grounded and comfortable.
You don’t need to arrive confident — that part develops naturally during the session.
Where are you located?
We are based in Toronto, Canada and shoot both:
• In studio
• On location
• Outdoors
• And occasionally, destination sessions
Travel fees may apply depending on distance and requirements.
Do you shoot outside the studio?
Yes — we offer:
• Outdoor location shoots
• In-home lifestyle sessions
• On-site brand and creative shoots
During planning, we’ll help determine the best environment for the style you want.
Can I bring someone with me?
Yes — one guest is welcome for moral support.
*Additional guests will have to be discussed during consultation.
For couples, family, or group shoots, everyone involved should receive the preparation guide.
Editing & Delivery
How long does delivery take?
• Photography: 1–3 weeks
• Videography: 2–6 weeks
Rush delivery is available for $150 CAD (Photography) | $350 CAD (Videography)
Can I choose which photos get edited?
For most sessions, we curate the final selection to match the strongest expressions, poses, and lighting.
If you want input or full proofing access, that option is available as an add-on.
Can I request specific edits?
Minor adjustments are possible, but full restyling or altering of our editing approach is not offered.
Our work is cinematic, minimal, and timeless — consistency protects quality.
Can I use the images for my business or sponsored content?
Commercial usage is not included in personal packages.
Brand or sponsorship use requires a separate commercial license.